Refund policy

RETURN & REFUND POLICY

Last Updated: [DATE]

At [STORE NAME], we want you to feel confident ordering from us. If something isn't right with your order, we're here to help.

This Return & Refund Policy explains when you can request a return, exchange, or refund and how the process works.

1. RETURN ELIGIBILITY

You may request a return or exchange if:

  • The request is made within [X DAYS] days of delivery.
  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, packaging, and other accessories, where applicable, are intact.
  • The product has not been altered, damaged, stained, or otherwise used.
  • You provide the original order details or order number.

For hygiene and product-quality reasons, we may not accept items that have been worn, washed, altered, or damaged after delivery.

Please try on clothing without removing tags or otherwise affecting the condition of the product if you are unsure about the size.

All returns are subject to inspection after we receive the product.

2. RETURN TIMEFRAME

Return or exchange requests must be submitted within [X DAYS] days from the date your order was delivered.

To initiate a return or exchange, contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number
  • Name used for the order
  • Product(s) you wish to return
  • Reason for the return
  • Photographs, where requested

Requests submitted after the applicable return period may not be eligible, except where required by applicable law or in cases involving defective, damaged, or incorrectly supplied products.

3. HOW TO REQUEST A RETURN

Step 1 — Contact us

Email [EMAIL ADDRESS] with your order details and return request.

Step 2 — Receive approval

Our team will review your request and confirm whether the product is eligible for return or exchange.

Step 3 — Pack the product

Once approved, securely pack the product in suitable packaging. Please ensure that the item is protected during transit.

Step 4 — Ship the product

Follow the return-shipping instructions provided by our team.

Step 5 — Inspection

Once the returned product reaches us, we will inspect it to verify that it meets the conditions of this policy.

Step 6 — Refund or exchange

Once the return is approved after inspection, we will process your selected eligible remedy.

4. REFUNDS

If your return is approved for a refund, the refund will generally be initiated within [REFUND PROCESSING TIME] business days after the returned product has been received and successfully inspected.

The time taken for the refunded amount to appear in your bank account, card, or payment account may vary depending on your payment provider or bank.

Where applicable, refunds will generally be made to the original payment method used for the purchase.

If a refund is delayed beyond the stated processing period, please contact us at [EMAIL ADDRESS].

Shipping charges

[CHOOSE ONE AND DELETE THE OTHER:]

Option A — Customer-requested returns:
Original shipping charges are non-refundable for returns requested due to change of mind, incorrect size selection, or other reasons not attributable to [STORE NAME].

Option B — Customer-friendly policy:
Where a return is approved, the original standard shipping charge will also be refunded where applicable.

In all cases, we will provide any refund or remedy required by applicable law.

5. EXCHANGES

We offer exchanges for eligible products, subject to availability.

You may request an exchange for:

  • A different size of the same product; or
  • [ANOTHER ELIGIBLE OPTION, IF APPLICABLE]

If the requested replacement is unavailable, we may offer:

  • Another eligible product of equivalent value;
  • Store credit; or
  • A refund, where applicable.

Size exchanges

If you ordered the wrong size, the product must meet the return conditions described above.

[ADD YOUR SIZE-EXCHANGE RULE, E.G.:]

Each order is eligible for one size exchange, subject to product availability.

Any applicable exchange shipping charges will be communicated before the exchange is processed.

6. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take product quality seriously.

If you receive a product that is:

  • Damaged;
  • Defective;
  • Incorrect;
  • Missing from your order; or
  • Materially different from the product you ordered,

please contact us at [EMAIL ADDRESS] as soon as possible, preferably within [X DAYS] days of delivery.

Please include:

  • Your order number;
  • A description of the issue; and
  • Clear photographs or videos showing the issue, if requested.

For damaged packages: If the package appears visibly damaged or tampered with when delivered, please take photographs before opening it where reasonably possible.

After reviewing the issue, we may offer an appropriate remedy, which may include:

  • Replacement of the product;
  • Exchange;
  • Repair, where applicable;
  • Refund; or
  • Another remedy available under applicable law.

For products that are confirmed to be defective, damaged before delivery, or incorrectly supplied by us, [STORE NAME] will bear the applicable return/replacement shipping cost, subject to verification.

Nothing in this section limits any rights or remedies available to consumers under applicable Indian law.

7. NON-RETURNABLE ITEMS

The following items are generally not eligible for return or exchange, unless they are defective, damaged, incorrectly supplied, or otherwise eligible for a remedy under applicable law:

  • Products marked Final Sale;
  • Customized or personalized products;
  • Products specifically identified as non-returnable on the product page;
  • Products that have been worn, washed, altered, stained, or damaged after delivery;
  • Products without required original tags or packaging where their absence prevents us from accepting the return; and
  • [OTHER NON-RETURNABLE PRODUCTS, IF ANY]

We will not refuse a legally available consumer remedy merely because an item falls within one of the above categories.

8. RETURN SHIPPING COSTS

Customer-requested returns

For returns due to change of mind, incorrect size selection, or personal preference, return shipping will be:

[FREE / PAID BY CUSTOMER / DEDUCTED FROM REFUND]

Damaged, defective or incorrect products

If we confirm that you received a defective, damaged, or incorrect product, [STORE NAME] will cover the applicable return shipping cost or provide an appropriate remedy, subject to applicable law.

Failed delivery / incorrect address

If an order is returned to us because of an incorrect or incomplete address, repeated failed delivery attempts, refusal to accept the package, or another reason attributable to the customer, [INSERT YOUR POLICY].

9. SALE AND DISCOUNTED PRODUCTS

Products purchased during sales, promotions, or with discount codes are:

[ELIGIBLE / NOT ELIGIBLE] for return or exchange, subject to the conditions stated in this Policy.

Unless expressly stated otherwise, promotional pricing does not remove any consumer rights available under applicable law.

10. STORE CREDIT

Where store credit is offered or selected, the credit will be issued for [VALIDITY PERIOD / NO EXPIRY] and may be used toward future purchases on [STORE NAME].

Store credit is:

  • [TRANSFERABLE / NON-TRANSFERABLE]
  • [REFUNDABLE / NON-REFUNDABLE]
  • Subject to any additional terms communicated when the credit is issued.

11. REFUND DELAYS

If you have not received an approved refund within the expected timeframe:

  1. Check your bank or payment-provider statement.
  2. Contact your payment provider if necessary.
  3. Contact us at [EMAIL ADDRESS] with your order number.

We will help you investigate the status of the refund.

12. IMPORTANT NOTES

  • Please do not send a return to us without first contacting [EMAIL ADDRESS] and receiving return instructions.
  • Returns sent without prior approval may experience delays in processing.
  • Products must be packaged securely to prevent damage during return transit.
  • We may reject a return where inspection establishes that the product does not meet the applicable eligibility requirements, subject to your rights under applicable law.
  • We reserve the right to investigate unusual or potentially fraudulent return activity.
  • Nothing in this Policy is intended to restrict or exclude rights available to consumers under applicable Indian law.

13. CONTACT US

For return, exchange, refund, or product-quality questions:

[STORE NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Business Hours: [BUSINESS HOURS]
Return Address: [RETURN ADDRESS]

We aim to make the return process as straightforward as possible and will respond to eligible requests within [RESPONSE TIME] business days.