Terms of service
TERMS OF SERVICE
Last Updated: [DATE]
Welcome to [STORE NAME].
These Terms of Service (“Terms”) govern your access to and use of the [STORE NAME] website, including any purchases made through our website, online store, or related services (collectively, the “Service”).
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. ACCOUNT TERMS
1.1. You may be required to provide certain information to create an account or place an order, including your name, email address, phone number, billing information, and shipping address.
1.2. You agree that all information you provide to [STORE NAME] is accurate, complete, and current.
1.3. You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
1.4. You must notify us promptly if you believe your account has been accessed or used without authorization.
1.5. You must be at least [18] years old to independently enter into a transaction with us. If you are under the applicable age of majority, you may use the website only with the involvement and consent of a parent or legal guardian.
1.6. We reserve the right to suspend or terminate accounts where we reasonably believe there has been fraudulent, abusive, unlawful, or unauthorized activity.
2. PRICING AND PAYMENT
2.1. All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
2.2. Product prices, discounts, offers, and promotions may change from time to time without prior notice. However, the price applicable to an accepted order will generally be the price displayed at the time the order is placed, subject to correction of obvious pricing errors.
2.3. Applicable taxes, including GST where applicable, will be displayed or incorporated into the price as required by law.
2.4. Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
2.5. We accept the payment methods displayed on our website at the time of checkout.
2.6. By submitting payment information, you represent that you are authorized to use the selected payment method.
2.7. If a payment is declined, reversed, disputed, or otherwise not successfully received, we may cancel or suspend the relevant order until payment is successfully completed.
2.8. Promotional codes, discounts, and other offers may be subject to additional terms, including expiry dates, minimum order values, product exclusions, or usage limits.
3. PRODUCT DESCRIPTIONS AND AVAILABILITY
3.1. We make reasonable efforts to ensure that product descriptions, photographs, colours, sizing information, specifications, and other information displayed on our website are accurate and up to date.
3.2. Actual product colours may vary slightly depending on your device, screen settings, lighting, photography, and other factors.
3.3. Measurements and sizing information may have reasonable manufacturing tolerances. Please refer to the applicable size guide before placing an order.
3.4. We reserve the right to modify product specifications, designs, colours, availability, or other product information at any time.
3.5. Products are subject to availability. A product appearing on our website does not guarantee that it will remain available.
3.6. We may limit the quantity of products that can be purchased by a customer where reasonably necessary, including in connection with promotions, suspected resale, fraud prevention, or stock limitations.
4. ORDER ACCEPTANCE
4.1. Placing an order through our website constitutes an offer by you to purchase the selected products.
4.2. After you place an order, you may receive an order confirmation by email, SMS, WhatsApp, or another communication method provided by you.
4.3. An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been finally accepted.
4.4. We reserve the right to accept, decline, cancel, or limit an order where permitted by applicable law, including where:
- the product is unavailable;
- there is an obvious pricing or product-information error;
- payment cannot be successfully processed;
- the shipping information is incomplete or incorrect;
- we reasonably suspect fraudulent or unauthorized activity;
- the order appears to be intended for unauthorized resale; or
- circumstances beyond our reasonable control prevent fulfillment.
4.5. If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded using the applicable payment method or another legally permissible method.
4.6. We may contact you using the contact details provided during checkout if additional information is required to process your order.
5. SHIPPING AND DELIVERY
5.1. We currently ship to locations within [INDIA / SPECIFIC LOCATIONS].
5.2. Orders are generally dispatched within [BUSINESS DAYS] business days after successful payment and order confirmation, unless otherwise stated on the product page or at checkout.
5.3. Estimated delivery time after dispatch is approximately [DELIVERY TIMEFRAME] business days, depending on the destination, courier service, weather, holidays, operational conditions, and other factors.
5.4. Delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.
5.5. Delays may occur due to circumstances outside our reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, courier delays, or other unforeseen events.
5.6. You are responsible for providing a complete and accurate shipping address, phone number, and other delivery information.
5.7. If an order cannot be delivered because of an incorrect or incomplete address, refusal to accept delivery, repeated failed delivery attempts, or other circumstances attributable to the customer, additional shipping charges may apply where permitted by law.
5.8. Once an order has been handed over to the shipping carrier, tracking information may be provided where available.
5.9. If your package appears damaged, tampered with, or materially different from what was ordered, please contact us at [EMAIL ADDRESS] as soon as reasonably possible and provide photographs or other supporting information where requested.
6. RETURNS, EXCHANGES AND REFUNDS
6.1. Our return, exchange, and refund procedures are described in our [RETURN & REFUND POLICY], which forms part of these Terms.
6.2. Unless otherwise stated, eligible return or exchange requests must be submitted within [NUMBER OF DAYS] days from delivery.
6.3. To qualify for a return or exchange, products may be required to:
- be unused and unworn;
- remain in their original condition;
- include original tags, packaging, and accessories where applicable; and
- satisfy any additional conditions specified in our Return & Refund Policy.
6.4. Certain products may be non-returnable or non-exchangeable where permitted by applicable law, including products specifically identified as final sale, customized products, or other products for which return restrictions are disclosed before purchase.
6.5. We may require photographs, videos, order details, or other reasonable information to assess claims relating to defective, damaged, incorrect, or incomplete orders.
6.6. Where a product is defective, damaged in transit, incorrectly supplied, or otherwise eligible for a remedy under applicable law, we will provide the applicable remedy in accordance with law and our policies.
6.7. Approved refunds will generally be processed within [BUSINESS DAYS] after approval, subject to payment-provider and banking timelines.
6.8. Depending on the circumstances, refunds may be issued to the original payment method or through another lawful method.
6.9. Nothing in this section limits any rights or remedies available to consumers under applicable Indian law.
7. PROHIBITED USES
You agree not to use our website or services:
7.1. For any unlawful, fraudulent, deceptive, or unauthorized purpose.
7.2. To violate any applicable law, regulation, or legal requirement.
7.3. To interfere with, disrupt, damage, or gain unauthorized access to our website, servers, systems, databases, or networks.
7.4. To attempt to obtain unauthorized access to another customer's account or personal information.
7.5. To use automated systems, bots, crawlers, scraping tools, or similar methods to access or collect information from our website without our prior written permission.
7.6. To reproduce, copy, modify, distribute, sell, or commercially exploit our website content, product designs, photographs, graphics, logos, trademarks, or other intellectual property without our prior written permission.
7.7. To submit false, misleading, fraudulent, abusive, defamatory, or unlawful information or content.
7.8. To interfere with another person's use of our website.
7.9. To place orders for the purpose of fraud, unauthorized resale, or other unlawful commercial activity.
We reserve the right to restrict or terminate access to our website where permitted by applicable law if these Terms are violated.
8. INTELLECTUAL PROPERTY
8.1. Unless otherwise stated, all content appearing on [STORE NAME], including logos, trademarks, brand names, designs, graphics, photographs, illustrations, text, product designs, website layouts, and other materials, is owned by or licensed to [STORE NAME].
8.2. Nothing in these Terms grants you ownership or a license to use our intellectual property except as necessary to access and use our website for its intended purpose.
8.3. [STORE NAME], SIDE MODE™, and associated logos, names, graphics, slogans, and designs may constitute trademarks or other intellectual property rights belonging to their respective owners.
9. THIRD-PARTY SERVICES
9.1. Our website may use third-party services, including payment gateways, logistics providers, analytics providers, hosting services, and other technology providers.
9.2. Third-party services may have their own terms and privacy policies. Your use of such services may be subject to those terms.
9.3. We are not responsible for the independent acts, omissions, policies, or failures of third-party service providers, except to the extent required by applicable law.
10. LIMITATION OF LIABILITY
10.1. To the maximum extent permitted by applicable law, [STORE NAME] will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or purchase of products.
10.2. We will not be responsible for losses caused by circumstances beyond our reasonable control, including certain courier delays, natural disasters, government actions, technical failures, telecommunications failures, or other force majeure events.
10.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.
10.4. Nothing in these Terms is intended to exclude, restrict, or diminish any statutory consumer rights or remedies available to you under applicable law.
11. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless [STORE NAME], its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another person's rights.
This section will not apply to the extent that such liability results from our own acts or omissions where applicable law does not permit such liability to be excluded or shifted.
12. GOVERNING LAW AND JURISDICTION
12.1. These Terms shall be governed by and interpreted in accordance with the laws of India.
12.2. Subject to applicable consumer-protection laws and the jurisdiction that may legally be available to consumers, disputes arising from these Terms or transactions with [STORE NAME] shall be subject to the jurisdiction of the courts located in [CITY, STATE], India.
12.3. Nothing in this section prevents a consumer from exercising any statutory rights or remedies available under applicable Indian law.
13. CHANGES TO THESE TERMS
13.1. We may update these Terms from time to time to reflect changes to our business, products, services, legal requirements, or operating practices.
13.2. The updated Terms will be posted on this page with a revised “Last Updated” date.
13.3. Your continued use of our website after the updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.
14. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permitted.
The remaining provisions will continue in full force and effect.
15. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and [STORE NAME] concerning your use of our website and purchase of our products, subject to applicable law.
16. CONTACT INFORMATION
For questions, complaints, returns, order issues, or other concerns, please contact us:
[STORE NAME]
Legal/Business Name: [LEGAL BUSINESS NAME]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Registered/Business Address: [FULL BUSINESS ADDRESS]
Grievance Officer: [NAME / DESIGNATION]
Grievance Email: [GRIEVANCE EMAIL ADDRESS]
Grievance Contact Number: [PHONE NUMBER]
Business Hours: [BUSINESS HOURS]
We will make reasonable efforts to address customer complaints and grievances in accordance with applicable law.